1. Terms & Conditions

2. Privacy Policy

3. Cookies

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Terms & Conditions

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Welcome to Bodysmiths. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy and cookies policies govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

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The terms “us”, “our”, or “we” refer to the owner of the website – Bodysmiths Ltd. – whose registered office is:
55 Hawes Lane, West Wickham, Kent, BR4 0DA.

The term “you” refers to the user or viewer of our website.

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The use of this website is subject to the following terms and conditions:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• This website uses cookies to monitor browsing preferences. Please refer to our privacy and cookies policy for further information.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no control over or responsibility for the nature, content and availability of those linked items. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

• Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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COPYRIGHT NOTICE

This website and its content, except for third party trademarks or material otherwise acknowledged, is copyright of the website owner. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only

• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

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Privacy Policy

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This policy refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

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The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

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1 – Bodysmiths Ltd, based at 55 Hawes Lane, West Wickham, Kent, BR4 0DA, which hereafter for the purposes of this Privacy Notice will be referred to as Bodysmiths, is pleased to provide the following information:

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2 – Who we are
Bodysmiths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The clinic may also provide other treatments, about which our staff will be pleased to provide more details.

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3 – Personal Data
a) For the purposes of providing treatment, Bodysmiths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Bodysmiths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.

b) For marketing purposes, Bodysmiths may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.

c) In making initial contact with the practice you consent to Bodysmiths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Bodysmiths may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Bodymiths do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.

d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.

e) Bodysmiths’ website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Both wix.com and cliniko.com uses cookies to help Bodysmiths to identify and track visitors and their website access preferences. Bodysmiths’ website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website.

f) Bodysmiths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

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4 – Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

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5 – Legitimate interests pursued by Bodysmiths
To promote treatments and provide advice for patients with all types of health problems indicated for osteopathic care and overall wellbeing.

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6 – Consent
Through agreeing to this privacy notice you are consenting to Bodysmiths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

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7 – Disclosure
Bodysmiths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Bodysmiths will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

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8 – Retention Policy
Bodysmiths will process personal data during the duration of any treatment and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details.

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9 – Data storage
All medical records are held in the United Kingdom. Clinic email data is processed in the United Kingdom. Appointment booking and marketing services data is processed outside of the United Kingdom by companies compliant with GDPR regulation and privacy shield.

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10 – Your rights as a data subject
At any point whilst Bodysmiths are in possession of, or processing your personal data, all data subjects have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

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In the event that Bodysmiths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Bodysmiths can confirm what information it holds about you and how it is processed.

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11 – You can request the following information:
• Identity and the contact details of the person or organisation (Bodysmiths) that has determined how and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Bodysmiths and information about these interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

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12 – To access what personal data is held, identification will be required
Bodysmiths will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required.

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13 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Bodysmiths you have the right to complain to us.

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The contact details for this are:
Felicity Hamilton-Cox, Bodysmiths Ltd, 55 Hawes Lane, West Wickham, Kent, BR4 0DA

Or email: info@bodysmithsclinic.com

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Please don’t hesitate to contact us with any complaints and concerns. Your feedback helps the practice to improve and the earlier we know about an issue, the sooner we can help. Complaints and concerns should be directed to Felicity Hamilton-Cox at info@bodysmithsclinic.com. We will endeavor to respond within 24 hours and will do all that we can to resolve the matter to your satisfaction.

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If you feel however that your concern is not dealt with satisfactorily, you may contact the independent Institute of Osteopathy Complaints Resolution Service on Freephone 0800 110 5857, or email enquiries@osteopathy.org

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If you are concerned about patient safety and you wish to instigate a formal complaint with the regulatory body, information about how to register a complaint with GOsC can be found on the GOsC website

 

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Cookies

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Bodysmiths Ltd takes your privacy very seriously and will only use your personal information to administer your account.  We do not and never will sell, rent or trade email lists or contact details with other companies, businesses or individuals for marketing purposes or profit.

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However, in order for various elements of this website to work as they should, some information is collected. The below text explains what information is collected by the Bodysmiths website, how it is used and how we comply with the General Data Protection Regulation.

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This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

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THE USE OF COOKIES ON THIS WEBSITE

There are different types of cookies used on this website:

Strictly necessary cookies: These cookies enable services you have specifically asked for.  They are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

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Performance cookies: These cookies collect anonymous information on the pages visited.  By using the website, you agree that the Bodysmiths website can place these types of cookies on your device.  These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

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Functionality cookies: These cookies remember choices you make to improve your experience.  These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. By using the website, you agree that the Bodysmiths can place these types of cookies on your device.

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Third party cookies: These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we are unable to  access these cookies, nor can the third parties access the data in cookies used on our site. For example, if you choose to ‘share’ content through Twitter or other social networks, or if you sign up to my newsletter, you might be sent cookies from these websites. I don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

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INFORMATION COLLECTED BY THIRD PARTY PLUG-INS

Some of the  plugins used on the Bodysmiths website, track your site visits and record information about your visit. These are listed and described below.  If you need more information on this then please contact us at info@bodysmithsclinic.com.

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Google Analytics:
Bodysmiths uses Google Analytics to track visitors on this site. Google Analytics uses cookies to collect this data. In order to be compliant with the new regulation Google included a data processing amendment.

The data collected by the Bodysmiths website will be processed anonymously and “Data sharing” is disabled.  We don’t use other Google services in combination with Google Analytics cookies.